在國際商務(wù)業(yè)務(wù)中，一封得體的信函如同商務(wù)中得體的著裝，從外可以看到內(nèi)，規(guī)范、優(yōu)美的書信語言能夠有效增進(jìn)客戶的信賴，那么關(guān)于投訴和處理該怎么寫？以下是小編給大家整理的國際通用商務(wù)信函寫法指導(dǎo)：投訴與處理，希望可以幫到大家

　　投訴與處理<一>

　　january 18, 200#

　　ms. leung suet chan

　　deputy manager

　　new times trading company limited

　　13-14/f., industry building

　　35 harbour road, wanchai

　　hong kong

　　china

　　dear ms. leung

　　order nt-20717

　　thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.

　　the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.

　　we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.

　　yours sincerely

　　rob subbaraman

　　export mangager

　　投訴與處理<二>

　　january 18, 200#

　　ms. leung suet chan

　　deputy manager

　　new times trading company limited

　　13-14/f., industry building

　　35 harbour road, wanchai

　　hong kong

　　china

　　dear ms. leung

　　order nt-20717

　　thank you for your fax of 17 january. we are extremely sorry to learn that an error was made in carton 13 of the above order.

　　the missing 9,000 ball pens were sent this morning by cathay airways and the documents have alreadly been forwarded you.

　　we greatly regret the inconvenience caused by this and the previous two errors and offer ore sincere apologies. we can assure you that every effect will be made to ensure that similar errors do not occur again.

　　yours sincerely

　　rob subbaraman

　　export mangager